Shipping & Returns

SHIPPING 

All shipping costs are calculated based on weight and price. The shipping cost of any order can be changed at any time, including after purchase. 

If the customer does not agree with the shipping cost, it is allowed to use your own carrier service, or cancel the order within 24 hours.

 

DELIVERY TIME

In-stock items are typically delivered within two weeks of ordering. Out of stock items are delivered within 4 to 6 weeks.

 

DELIVERY DAY

Be sure to carefully measure your door frames and hallways to determine the best path for your new furniture. If we are unable to get your furniture into your home, you will be responsible for the return shipping fees. Upon arrival, our delivery partners will arrange your package in accordance with your selected shipping option. Make sure that all boxes are in good condition, if there's any damage to the box please open the box prior to signing and if you see any damage please notate this on the receipt.  If there's no damage to the box you have 24 hours to fully inspect the item. After 24 hours there are no damage exchanges available.

Small items will be delivered as soon as possible, and the courier will not call ahead in advance to schedule delivery. 

In the event that you need to return your article, the original packaging is required to avoid a repackaging fee.

 

RETURN POLICY

We have a 7-day after delivery return policy. Shipping costs are paid by the customer.

If you want to cancel an order, you must notify us by email at sales@belmorecollection.com. As long as you cancel your order before it has left our warehouse, you will receive a refund minus a restocking fee, if applies. If you cancel your order once it has left our warehouse, you will be responsible for the shipping and return shipping charges. All order cancellation requests are subject to approval.

If you need to update your delivery address once your order is already on its way, you will be charged a rerouting fee.

To start your return process, get in touch with our team. They will set you up with everything you need for the return. We ask that you place your returned item in its original packaging. We are only able to accept the returned product in as-new condition. Products with scratches, stains, damages, drilling, or other modifications cannot be returned.

The returned item will be inspected within 72 hours of arriving at our warehouse. Once we've determined it is in as-new condition, our team will process your return and issue a refund.

A 20% restocking fee of the full retail price can also be applied. 

Items will be stored for 30 days for free after that Belmore will charge 2% of the full retail value per month. 

 

Damage and/or Spare Piece Claims  

If you would like to report damages, or should there be any issues that would require a replacement or spare piece for your ordered furniture, please read the following steps carefully:  
 
  1. Make sure to retain the package and packaging materials from our products to successfully address your claim.  
  2. Submit clear photos of the exterior and internal packaging and the issue that is being reported, along with a photo of the shipping mark (the white sheet on the box with the barcode)
  3. Finally, provide a brief explanation of the issue and how it occurred.  
 
*Please note that spare pieces are subject to availability and claims can take up to 4-6 weeks to process* 
 
 

Contacting Us

If there are any questions regarding this policy you may contact us using the information below:

Via Montenapoleone 8
Business Center / Belmore Collection Srl 20121 Milano Italia

PHONE

(+39) 02-829 535 28
(+39) 333 211 1033

EMAIL

sales@belmorecollection.com